Application Management Services
Marketing Cloud AMS
THIRD PILLAR recognizes the importance of your Salesforce Automation project and the value of your investment. That’s why we offer Applications Management Services (AMS) support for Marketing Cloud.
With this service, your Salesforce will run as intended without the additional cost of another full-time personnel. We offer several AMS packages to suit your business needs.
Our Marketing Cloud AMS Services Include:
Level 1 and/or 2 Support
Responding to and resolving inquiries, incidents, and issues. Customization and other simple to medium setups fall under the category of administration and simple enhancement.
- System Administration
- Incident and Problem Management
- Specific to Marketing Cloud: Minor Configuration Enhancement: Build and Implementation of Marketing Journeys and Campaigns
Third Pillar also values our human-centered approach, therefore we have:
- Monthly AMS cadence with our Customers
- Availability of our Customer Engagement team to address any issues or concerns that need to be escalated.
To guarantee our Service Delivery, we have the following in place:
- Service Level Agreements (SLAs) for Incidents
- Agreed Turn Around Time (TAT) for Service Request
