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A project manager provides control of the project personnel and provides a framework for the project planning, communications, reporting, procedural and contractual activity in an efficient manner and maintaining a cooperative, motivated and successful team. Overview A project manager provides control of the project personnel and provides a framework for the project planning, communications, reporting, procedural and contractual activity in an efficient manner and maintaining a cooperative, motivated and successful team.

Responsibilities

• Plan, monitor, and control delivery for high-quality and predictable outcomes for programs, projects, and/or managed services.
• Manage the delivery effort including change, demand, and support of operations management within schedule, cost, quality, effort, and SLAs.
• Prioritize and manage the scope of the assigned program, project, or contracted service.
• Monitor and produce regular reports for clients, senior management, and the project team and implement continuous improvements
• Baseline the scope and estimate, plan and manage the work including resourcing/staffing
• Act independently to determine methods and procedures for new assignments. Adhere to the strategic direction set by senior management.
• Organize and chair regular project team meetings, e.g. inception/scoping meetings, phase kick-off meetings, Steering Committee meetings, daily stand-ups, etc.
• Ensure sign-off of key documentation and artifacts, for example, financial plans, invoice requests, change requests, project reporting, commercially sensitive emails, scope documents, etc. before they are sent to the client.

Qualifications

• Must have a Bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, Business Administration, Management Information Systems, or a related field
• Minimum of 5 years experience in managing development teams on Salesforce, force.com, or any CRM/ ERP Solutions
• Knowledge in PMBOK
• Preferably PMP and/or ITIL certified
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Solid experience in Systems Analysis and Requirements Gathering as Business Analyst
• Participating in the assessment of the customer environment and their requirements, and documenting results properly
• Well-versed in popular technologies and comfortable in discussing how software works both from a process and platform perspective
• Hands-on experience designing, deploying, and testing solution components within environments of medium to large size and complexity of Office 365 solutions
• Ensure that all projects are delivered on time, within the scope, and within budget
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Ensure resource availability and allocation
• Manage the relationship with the client and all stakeholders

Overview

The scrum master’s responsibilities include ensuring that development teams follow Scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments.To be successful as a scrum master, you should have a firm grasp of Agile practices and the ability to effectively manage and mentor development teams. An outstanding scrum master should have excellent interpersonal, project management, and problem-solving skills.

Responsibilities

• Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.
• Determining and managing tasks, issues, risks, and action items.
• Scheduling and facilitating scrum events, meetings, and decision-making processes.
• Monitoring progress and performance and helping teams to make improvements.
• Planning and organizing demos and product/system testing.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Tracking project processes, deliverables, and financials.
• Preparing and presenting status reports to stakeholders.

Qualifications

• Bachelor’s or master’s degree in Computer Science, Information Technology, or relevant field
• 1 – 3 years of professional experience as a Scrum Master;
• Certified (e.g. PSM1, SAFe 5.0 Scrum Master);
• Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.
• Leadership and management experience.
• Excellent people and project management skills.
• Strong communication and presentation skills.
• Strong analytical and problem-solving skills.

Overview

He/she will work closely with the Functional Consultant to understand the overall solution design and will be responsible for understanding use cases/user stories as well as documentation test scripts, building out the test plans as well as providing necessary estimates for test cycles. He/ She will be responsible for directing day-to-day project team activities related to quality – test planning, execution, and regression.

Responsibilities

• Translate business needs into clearly defined and documented detailed, test plans, test scripts, and requirements traceability matrices for new applications or change requests/enhancements in existing applications.
• Execute scalable test scripts and document as necessary, document remarks with expected versus actual test results to verify that solutions meet customer needs according to expectations.
• Execute regression and systems tests to ensure minimal defects in both UAT and production.
• Create, maintain, and execute regression test plans for Enterprise Systems.
• Identify and implement improvements to testing processes, including automated testing solutions.
• Assist with the functional and technical support of delivery during critical build phases and go-live.
• Provide project status back to the appropriate management group or customer.
• Own overall test quality including test scripts, test management, and quality metrics.

Qualifications

• 2+ years experience in creating test plans and test scripts.
• Knowledge of configuration
• Understand the core solution design concept and quality management
• Understand change management and project control as concepts, including the ability to handle clients in such situations
• Familiarity with waterfall and agile methodology
• Experience in using quality best practices.
• A great listener with the ability to communicate with people of diverse disciplines
• 2+ Years experience in preferably a functional role relating to Quality Analysis and Test creation and execution.
• 2+ Years of end-to-end implementation experience with Salesforce or similar enterprise solutions
• Experience in test management using Salesforce industry implementations or various Salesforce products (Sales, Service, Marketing Cloud) is a plus
• Certifications in Salesforce or ability to achieve such upon hire

Overview

We are looking for a high-energy Data Analyst, to grow their career with us. As a Data Analyst, you are responsible for creating technical solutions, creating data storage tools, and conducting tests. Your responsibility also includes helping to debug system issues and working with end-users to implement updates and train them on how to use Tableau analytics tools and visualizations. You also do deep research and develop visualizations to highlight insights and make suggestions on how to improve efficiency or understand patterns in underlying data collected by a business or organization.In addition, you will work directly with the project team to analyze, design, and/or implement technology best practice business changes. You will have exposure to the Salesforce Einstein platform as well as Salesforce products such as Sales Cloud, Service Cloud, and/or Marketing Cloud.

Responsibilities

• Developing, maintaining, and managing advanced reporting, analytics, dashboards, and other BI solutions.
• Performing and documenting data analysis, data validation, and data mapping/design.
• Reviewing and improving existing systems and collaborating with teams to integrate new systems.
• Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues.
• Creating tools to store data within the organization.
• Understand/Gather Analytics requirements and Identify product requirements for future enhancements
• Mapping functional requirements to Salesforce.com features and functionality
• Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
• Configure Data Sources to extract data from disparate sources.
• Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering or related field
• Relevant work experience.
• A solid understanding of SQL, rational databases, and normalization.
• Proficiency in the use of query and reporting analysis tools.
• Competency in Excel (macros, pivot tables, etc.)
• Extensive experience in developing, maintaining, and managing Tableau-driven dashboards & analytics and working knowledge of Tableau administration/architecture.
• Experience with any other visual analytics applications
• Familiarity with Discovery Platform
• Experience/ Knowledge in Salesforce is a plus
• Certifications are a plus
• A great listener with the ability to communicate with people of diverse disciplines

Overview

We are looking to expand our technology pool to include a team of people experienced in RPA (Robotic Process Automation) and AI (Artificial Intelligence). This team will work with our clients to help implement process automation. The consultant will be trained on how to use and implement a well-known RPA+AI tool. You must possess knowledge and expertise in RPA, especially configuration best practices, and configure RPA processes and objects using workflow principles that are efficient, well-structured, maintainable, and easy to understand. Have the understanding to support existing processes and implement a change of requirements as part of a structured change control process as well as problem-solving issues that arise in day to day running of RPA/AI processes and providing timely responses and solutions as required.

Responsibilities

• Participate in project teams through all phases of the technology enablement life cycle (design, build, test, deploy)
• Lend specific subject matter knowledge to the design and integration phase of each project, helping to give specificity to the appropriate architecture, data model, and system design and interfacing requirements of the client’s automation requirements
• Advise clients on a variety of business process services that help identify, assess, manage and measure the organization’s capabilities
• Team up with client technology professionals, and/or third-party partners to provide the best possible implementation of automation solutions
• Participate in stakeholder management, execution and reporting, and client relationship building
• Collaborate with colleagues on coding, source control management, technical reviews, and troubleshooting of implemented automation
• Perform system configuration when and as necessary
• Perform functional activities such as testing, training, design workshops, and other project-related activities as necessary

Qualifications

• 2+ years of relevant RPA bot development experience with one or more of the market-leading RPA platforms: Automation Anywhere, BluePrism, UIPath, and the like
• 2+ years in using data gathering techniques to capture client requirements, test definition, and process design specific to projects and clients
• Understand change management and project control as concepts, including the ability to handle clients in such situations
• Familiarity with Agile software delivery methodologies and tools such as Scrum, Agile, and Jira
• A great listener with the ability to communicate with people of diverse disciplines
• Demonstrated expertise with at least 1 full life cycle of Analytics or Systems Integration engagement across strategy, design, and implementation
• Knowledge in Salesforce products and implementation is a great plus
• Experience in programming (.NET, Javascript, HTML) is a great plus

Overview

As a Key Account Manager, you will be responsible for developing long-term client relationships and ensuring the continuous growth of the business by achieving your target sales. You are also responsible for managing and liaising between the customer and cross-functional internal team to ensure the timely delivery and successful delivery of our projects according to customer needs.

Responsibilities

• Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships.
• Cold calling to arrange meetings with potential customers
• Prospecting for new business within existing accounts
• Use an existing network of industry contacts to generate new business
• Achieve and/or exceed quotas given
• Negotiate contracts and close agreements to maximize profit.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Help customers through email, phone, online presentations, screen-share and in-person meetings.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Collaborate with the sales and delivery team to identify and grow opportunities within the territory.
• Forecast and track key account metrics.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
• Enhance the department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Assist with challenging client requests or issue escalations as needed.
• Report directly to the Head of Account Management
• Completing administrative work, as required
• Communicating new product developments to prospective customers
• Understanding the market and competitors’ products

Qualifications

• Experience in selling ERP, business applications, or Application/Programming services and has held an Account Manager position for at least 3 straight years (no hardware, telco, engineering, and pre-sales)
• Total of more than 5 years and up of selling business applications.
• Knowledgeable in the following business apps: CRM, ERP, Microsoft Navision or Dynamics, Hummingbird, etc., data migration/governance experience
• Excellent verbal and written communication skills
• Excellent negotiation skills
• Knowledge of Salesforce platform is a plus