Kore.ai

Kore.ai empowers businesses to transform customer and employee experiences through a unified conversational AI platform. Build, manage, and deploy intelligent virtual assistants that automate interactions, streamline workflows, and deliver exceptional results.

  • Engage customers with natural, omnichannel conversations.
  • Automate routine tasks and empower human agents with AI-powered assistance.
  • Gain valuable customer and employee feedback to continuously improve your interactions.
Gartner Leader for Enterprise Conversational AI Platform

Used by 450+ Fortune 2000 Companies | 200m+ Enterprise Consumers interacting with Kore.ai Technology | $1.5b In cost reduction delivered to customer operations since 2015

Build an AI-First Contact Center

AI-native Call Center as a Service (CCaaS) Platform

Empower customers to resolve issues themselves through self-service options, reducing wait times and call volumes for faster issue resolution and improved customer satisfaction.

Get Relevant, Accurate Answers Quickly

AI Conversational Search Engine

Understand customer and employee questions and instantly provides accurate answers using your business content and data.

Guide Agents With Real-time Automation Assistance

AI-native AX Platform

Use AI to help your agents to deliver exceptional customer experiences through suggested actions, automated tasks, and contextual recommendations during interactions

Powered by Kore.ai’s Experience Optimization (XO) Platform

Delivering extraordinary experiences for customers and employees, globally

Conversational AI

  • Virtual Assistant Builder
  • Voice AI
  • Multi-Engine NLU
  • AI Assisted DIalogs
  • Data AI

Answers

  • Knowledge AI w/ LLM
  • Document AI
  • Answer from structured and unstructured data

Contact Center

  • AI Routing & Experience Flows
  • Agent Desktop
  • Agent Monitoring & Reporting
  • Integrations to CRMs and other apps
  • Case Management
  • Workforce Manageent

Agent Assist

  • Automatic Summarization
  • Real-time AI suggestions
  • AI Assisted Conversations
  • Auto fulfillment
  • Agent Coaching

Insights AI

  • Virtual Agent – User Conversational Insights
  • Intent Discovery
  • Agent Customer Interaction Insights
  • Agent Performance Insights
  • Contact Center Quality Management Insights

Over 200+ Integrations Across Different Enterprise Platforms

Find Success with Third Pillar

Read on about our previous success stories and discover how we reshaped businesses across various industries.

Ayala Land

The leading property developer in the Philippines switched its Customer Service System to an innovative platform with Third Pillar.
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Phoenix Petroleum

This leading local independent oil company strengthened its Customer Loyalty Program by listening & engaging with members using digital marketing.
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Globe: A Leader in Telecommunications

Leveraging our best-in-class solutions, we assessed Globe’s telecom service provider processes and advised on areas to improve.
Read More