Kore.ai
Kore.ai empowers businesses to transform customer and employee experiences through a unified conversational AI platform. Build, manage, and deploy intelligent virtual assistants that automate interactions, streamline workflows, and deliver exceptional results.
- Engage customers with natural, omnichannel conversations.
- Automate routine tasks and empower human agents with AI-powered assistance.
- Gain valuable customer and employee feedback to continuously improve your interactions.
Used by 450+ Fortune 2000 Companies | 200m+ Enterprise Consumers interacting with Kore.ai Technology | $1.5b In cost reduction delivered to customer operations since 2015
Build an AI-First Contact Center
AI-native Call Center as a Service (CCaaS) Platform
Empower customers to resolve issues themselves through self-service options, reducing wait times and call volumes for faster issue resolution and improved customer satisfaction.
Get Relevant, Accurate Answers Quickly
AI Conversational Search Engine
Understand customer and employee questions and instantly provides accurate answers using your business content and data.
Guide Agents With Real-time Automation Assistance
AI-native AX Platform
Use AI to help your agents to deliver exceptional customer experiences through suggested actions, automated tasks, and contextual recommendations during interactions
Powered by Kore.ai’s Experience Optimization (XO) Platform
Delivering extraordinary experiences for customers and employees, globally
Conversational AI
- Virtual Assistant Builder
- Voice AI
- Multi-Engine NLU
- AI Assisted DIalogs
- Data AI
Answers
- Knowledge AI w/ LLM
- Document AI
- Answer from structured and unstructured data
Contact Center
- AI Routing & Experience Flows
- Agent Desktop
- Agent Monitoring & Reporting
- Integrations to CRMs and other apps
- Case Management
- Workforce Manageent
Agent Assist
- Automatic Summarization
- Real-time AI suggestions
- AI Assisted Conversations
- Auto fulfillment
- Agent Coaching
Insights AI
- Virtual Agent – User Conversational Insights
- Intent Discovery
- Agent Customer Interaction Insights
- Agent Performance Insights
- Contact Center Quality Management Insights
Over 200+ Integrations Across Different Enterprise Platforms
Find Success with Third Pillar
Read on about our previous success stories and discover how we reshaped businesses across various industries.
