Application Management Services (AMS)

We recognize the importance of maintaining your Salesforce system. Through AMS, Third Pillar will help keep your system running without the need to take on the cost of additional full-time personnel. We offer several AMS packages to suit your business needs!

What you can expect with AMS

  • Regular AMS Activities
  • Maintenance and Support
  • Monthly and Bi-Annual Operations Review
  • Availability of Customer Engagement Team for any escalations
  • Mid-Year and Annual Engagement Survey – We value your feedback!
  • Subscription Renewal Reminders

Standard AMS Scope:

  • System Administration
  • Incident and Problem Management
  • Service Request Fulfillment
  • Minor Enhancements

Add-Ons (Available Depending on AMS Plan):

  • System Administration Training
  • End-User Training (Refresher/Train-the-Trainer)Major Enhancements (Work Orders) 

Application Management Services (AMS) Plans

AMS HoursStandard AMS ScopeSystem Admin TrainingRefresher: Train the TrainerMajor Enhancements Work Orders / Change RequestsDuration (Months)
AMS Lite306
AMS Classic12012
AMS Prime48012
AMS Prime Plus48012
AMS Prime96012