Application Management Services (AMS)
We recognize the importance of maintaining your Salesforce system. Through AMS, Third Pillar will help keep your system running without the need to take on the cost of additional full-time personnel. We offer several AMS packages to suit your business needs!
What you can expect with AMS
- Regular AMS Activities
- Maintenance and Support
- Monthly and Bi-Annual Operations Review
- Availability of Customer Engagement Team for any escalations
- Mid-Year and Annual Engagement Survey – We value your feedback!
- Subscription Renewal Reminders
Standard AMS Scope:
- System Administration
- Incident and Problem Management
- Service Request Fulfillment
- Minor Enhancements
Add-Ons (Available Depending on AMS Plan):
- System Administration Training
- End-User Training (Refresher/Train-the-Trainer)Major Enhancements (Work Orders)Â
Application Management Services (AMS) Plans
| AMS Hours | Standard AMS Scope | System Admin Training | Refresher: Train the Trainer | Major Enhancements Work Orders / Change Requests | Duration (Months) | |
|---|---|---|---|---|---|---|
| AMS Lite | 30 | 6 | ||||
| AMS Classic | 120 | 12 | ||||
| AMS Prime | 480 | 12 | ||||
| AMS Prime Plus | 480 | 12 | ||||
| AMS Prime | 960 | 12 |