Technology - Third Pillar https://www.3rd-pillar.com/technology/ Wed, 07 Jan 2026 08:07:17 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://www.3rd-pillar.com/wp-content/uploads/2020/07/cropped-Third-Pillar-Favicon-dark_240px-32x32.png Technology - Third Pillar https://www.3rd-pillar.com/technology/ 32 32 Talkdesk for Service Cloud Voice https://www.3rd-pillar.com/technology/talkdesk-for-service-cloud-voice/ Mon, 30 Jun 2025 04:40:34 +0000 https://www.3rd-pillar.com/?post_type=technology&p=513775 Talkdesk for Service Cloud Voice (SCV) integrates Salesforce’s 360° view of the customer with Talkdesk’s global and reliable voice communications.

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Talkdesk for Service Cloud Voice

Seamlessly embedded CRM data and voice communications

Deliver exceptional customer experiences and optimize efficiency

Talkdesk for Service Cloud Voice (SCV) integrates Salesforce’s 360° view of the customer with Talkdesk’s global and reliable voice communications to provide you with the right customer experience and management tools – all in one central view within the Salesforce User Interface (UI).

Get In Touch

Main Capabilities

Fully embedded within Salesforce.

Make the most out of your CRM investment by servicing all customer interactions while maintaining a consistent and familiar Salesforce experience. Manage calls directly with the omni-channel widget, and rely on a single platform to optimize productivity and improve customer experiences.

All the right tools in one place.

Call controls within Salesforce’s omni-channel widget and direct access to CRM data provide agents with the right information to quickly assist customers. Support for transfers between agents, ring group transfers, inbound and outbound use cases, and more to provide a complete customer service solution.

Optimize the customer journey.

Gain a better understanding of the customer journey and improve customer experience by leveraging Salesforce’s complete view of the customer coupled with Talkdesk Live reporting, comprehensive call monitoring, embedded call recordings, and live transcriptions. Enhance post-call coaching, streamline onboarding, and enhance quality management – all without having to leave Salesforce.

Global reach and coverage.

Consistent and robust call connectivity improves and maintains customer satisfaction. Nine global data centers and Talkdesk’s Global Carrier Network (GCN) ensure that you can have reliable telephony so that customers can always get to the right agent, at the right time.

Choose the best Salesforce experience for you.

Provide an optimal environment for each contact center role. Easily choose which reps need the embedded Salesforce experience of Talkdesk for Service Cloud Voice, and those that have to switch applications. These agents can benefit from Talkdesk rich Salesforce integration, Talkdesk for Salesforce. Easily switch between both solutions with a simple toggle switch.

Key Features

Omnichannel Experience

Call controls within Salesforce’s omni-channel widget

Partner & Relationship Management Icon

Toggle between Service Cloud Voice and Talkdesk for Salesforce

Clickstream

Standard inbound and outbound use cases with support for Preview and Power dialing

CRM Solutions

Pause and resume call recordings and transcriptions

Blind and warm agent transfers and ring group transfers

Get

Listen in and monitor live transcriptions with Salesforce Omni Supervisor

Advanced routing capabilities, global reach, and best in class calls quality

Mobile and Wear

Talkdesk Mobile App compatible

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Supports Salesforce Shield Encryption

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Talkdesk Implementation, Done Right — with Third Pillar

Third Pillar is a proudly Filipino-led tech partner and 4-time Salesforce Summit Partner, trusted by top brands across the Philippines. With 12+ years of experience and 500+ projects delivered, we bring proven expertise to every Talkdesk rollout.

From fast implementation to seamless CRM integration and local support, we help you unlock your business’s full potential —so you can deliver smarter, faster customer service.

Local expertise. Global standards. Reliable results.

Third Pillar is an official Summit Partner of Salesforce and an official Talkdesk partner, with Expert Business Consultants ready to serve you!

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Salesforce Partner since 2013 Badge

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]]> Agentforce https://www.3rd-pillar.com/technology/agentforce/ Mon, 07 Oct 2024 06:03:03 +0000 https://www.3rd-pillar.com/?post_type=technology&p=513438 Build and Customise Autonomous AI Agents. Salesforce Agentforce builds on your existing Salesforce data and flows to deploy proactive, autonomous agents for your organization.

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Technology

Salesforce Agentforce

Build and Customise Autonomous AI Agents

Build, deploy, and manage AI agents at scale.

Agentforce is the only enterprise agentic AI solution that elevates every experience by bringing together humans, applications, AI agents, and data. Now any company can safely deploy agents that work for their customers, suppliers, and employees 24/7. Let humans do what they do best, and let Agentforce do the rest.

Book a Demo

Agentforce can transform any team and workflow with AI agents.

Agentforce Builder

The all-new Agentforce Builder unifies drafting, testing, and deployment into a single conversational workspace, collapsing the traditional build-and-test loop. Teams can start by building with AI guidance, then refine in a document-like editor with autocomplete, low-code canvas, or pro-code script view — all in one modern experience.

Agentforce Script

Agent Script brings a new way to control Agentforce to pair deterministic workflows with flexible LLM reasoning. This gives enterprises hybrid reasoning agents that are both precise and adaptable. Required business logic always runs in sequence, while LLM reasoning handles nuance, ensuring predictable outcomes with natural, conversational experiences.

Agentforce Voice

Agentforce Voice brings AI-powered voice capabilities to all channels, enabling fast and natural conversations across phone, web, and mobile. Customise agents to match your brand's unique voice, ensuring consistent and trusted support for your customers.

Intelligent Context

Intelligent Context extracts and structures information from complex, unstructured sources so agents can deliver responses that are accurate and relevant to the job to be done. This includes a new low-code pipeline for unstructured, multimodal data processing, drastically reducing configuration time.

Trusted Agentforce Architecture

The most complete enterprise agentic platform.

Agentforce is a complete, extensible, and open platform, letting you build and deploy digital labour for your customers and employees leveraging the existing workflows, data, and integrations that power your business today. Agentforce can take action across every channel and be integrated into any system, making it easy to add agentic automation across your entire business.

Tools to manage the entire agent lifecycle.

Build, test, and supervise Agentforce with low-code and pro-code tools to deploy AI agents with confidence. AI powered assistance helps you configure Agentforce from natural language, and helps batch test at scale. Powerful supervision tools help you understand how Agentforce is performing and gives suggestions on how to refine the configuration.

Relevant, accurate results for every business.

The Atlas Reasoning Engine is how Agentforce understands, decides, and acts autonomously to provide trusted, accurate answers for every request. It starts by understanding the user intent and scope of the problem, deciding what data is needed and what actions are required, and then autonomously executes those actions to complete the task.

Trust and guardrails, out-of-the-box.

Agentforce contains a powerful set of low code guardrails and security tools designed to keep data secure, prevent abuse, and reduce hallucinated and biased responses. These guardrails are on by default and are easily configurable by admins and business users to ensure Agentforce performs the way they should and not deviate from their instructions.

Agentforce powers any use case.

Engage with customers and prospects 24/7, provide instant support to every employee, and seamlessly hand-off to humans when needed.

Customer Service

Provide always-on support for customers to help with answering questions, resolving cases, managing orders, and troubleshooting issues

Sales Development

Drive growth around the clock by autonomously answering product questions, handling objections, and booking meetings for sales reps.

Employee Support

Give every employee a task-specific, highly specialised AI agent to help them by answering questions and automating routine tasks.

Deep Research

Have Agentforce work behind the scenes to process data and perform long running tasks to improve productivity for any department.

Coaching and Teaching

Build every employee customisable learning journeys that are conversational, flexible, and based on their role or persona.

Product Recommendation

Provide personalised recommendations using latest product information, upsell and cross-sell products based on context.

Attendee Support

Automate communications about event information and details, book sessions, provide event logistics and surveys.

Appointment Scheduling

Schedule appointments based on history and context, send appointment follow-ups, send reschedule and reminder notifications.

Agentforce powers every Industry.

Harness the workflows, data, and actions within Industry Clouds to make relevant, accurate, autonomous agents for every industry. Configure AI agents that speak the language of your industry, using your data and existing industry business logic like Prompts, Flows, APEX, and APIs.

Healthcare

Autonomously engages with patients, providers, and payers to resolve enquiries, provide summaries, and take action across multiple channels.

Banking

Autonomously analyses data, proactively manages client requests, and provides personalised service across retail, commercial, and investment banking.

Retail

Autonomously share campaign insights, proactively manage customer outreach, and resolve cases for fashion, grocery, and convenience retailers.

Operations

Autonomously helps Operations teams manage plan creation, resourcing needs, and track progress across teams.

CX

Autonomously analyse customer surveys and reviews, proactively suggest customer retention improvements, and manage omni-channel experiences.

Analytics

Autonomously share data insights, conduct visualisations, and suggest data-driven actions to take.

IT

Autonomously monitor security threat detection, share network insights, and resolve customer and employee helpdesk support cases.

Finance

Autonomously share insights on financial reporting and risk assessments, act on fraud detection, and resolve compliance-related queries.

Trusted AI, built-in

Agentforce contains a powerful set of low-code guardrails and security tools that keep data secure, prevent abuse, and reduce hallucinated and biased responses.
Agent Guardrails

Agentforce Guardrails combine user-defined safeguards and Salesforce managed protections to foster trust and maintain control over agent behaviour. Key mechanisms work in concert to prevent deviations from core instructions, block off-topic or inappropriate conversations, and mitigate risks such as hallucination, bias, or the dissemination of incorrect information.

The Einstein Trust Layer is a robust set of features and guardrails that protect the privacy and security of your data, improve the safety and accuracy of your AI results, and promote the responsible use of AI across the Salesforce ecosystem. With features like dynamic grounding, zero data retention, and toxicity detection, the Einstein Trust Layer is designed to help you unleash the power of generative AI without compromising your safety or security standards.

The Agentforce 360 Platform is built on a foundation of trust, including security testing, site reliability, disaster recovery, least privileged access, and core access controls embedded into our deeply unified platform. Our shared responsibility model allows customers to establish a robust governance foundation with built-in security controls while offering additional solutions to customise and strengthen data security, compliance, and resilience, including products to encrypt, audit, monitor, mask, protect, manage, backup, and archive data.

Work With a Summit Partner You Can Trust.

As a Salesforce Summit Partner, Third Pillar brings proven expertise, trusted delivery, and direct alignment with Salesforce best practices. Choose a partner recognized at the highest level and turn your Salesforce investment into measurable results.

Let’s build a Salesforce solution that scales with your business—starting today.

Book a Demo

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]]> Data Management https://www.3rd-pillar.com/technology/data-management/ Fri, 23 Feb 2024 09:40:57 +0000 https://www.3rd-pillar.com/?post_type=technology&p=510079 A single suite of data integration and data integrity applications that simplify all aspects of working with data for analysis and driving critical business outcomes.

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Data Management

Third Pillar offers premium data management solutions to help organizations add value to their databases through optimization.

Benefits of Data Management

Value

Data Clarity, Agility, and Compliance

Ensure rapid access, integration, and pervasive quality and governance in a unified platform for all of your data from all relevant sources

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Drive Key Business Outcomes with Data-driven Decisions

Simplify the transformation of raw data to impactful, trustworthy data with more collaboration and sharing, freeing up users to drive revenues and efficiencies

Sales and Contract Management Icon

Improve Productivity and Reduce Costs

Embrace the latest data analytics and delivery innovations — like cloud, AI, IoT, and containers — for more productive data users and a lower-cost environment

Data Management Made Simple with Talend

Talend Data Fabric helps you transform your data from a potential liability into a strategic advantage.

Collect data across systems, govern it to ensure proper use, transform it to new formats, improve its quality, and share it with internal and external stakeholders with Talend.

Discover Talend

Find Success with Third Pillar

Read on about our previous success stories and discover how we reshaped businesses across various industries.

Phoenix Petroleum

This leading local independent oil company strengthened its Customer Loyalty Program by listening & engaging with members using digital marketing.
Read More

CITEM

The Center for International Trade Expositions and Missions (CITEM) is an agency under the Philippine Department of Trade and Industry that focuses on export promotions. They had to onboard sellers through automation and end-to-end streamlined processes.
Read More

RCBC

RCBC is a universal bank taking its customer experience to greater heights by utilizing multiple social channels.
Read More
See More Case Studies

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]]> Media Intelligence https://www.3rd-pillar.com/technology/media-intelligence/ Wed, 21 Feb 2024 14:29:07 +0000 https://www.3rd-pillar.com/?post_type=technology&p=509697 Maximize Social Media's value, break down silos, and identify the most relevant data for each department.

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Media Intelligence

We offer the best social media intelligence tools to help organizations tap into their target market and maximize their value.

An Optimized Platform for Brands and Agencies of all Sizes

Social is the #1 channel that CMOs would invest more resources in. 89% of customers will buy more from a brand they follow, while 23% of social marketers are using social data to measure ROI.

Social data can benefit all departments of a modern business. To maximize its value, businesses must break down silos, identify the most relevant data for each department, and use it to inform decision-making across the organization.

Get In Touch
Screenshot of a Sprout Social analytics dashboard
Increase

Speed up time-to-value in your engagements

Syniti Knowledge Platform Icon

Gain access to the latest market trends and innovations

SMS Portal and Support

Get award-winning support with global coverage

Forge Alliances

Effectively engage with your community of customers

Discover Social Media Intelligence Solutions

Manage conversations and uncover insights to impact your business. Analyze trends and competitors quickly.

Engagement​
  • Smart Inbox
  • Bot Builder
  • Social CRM
  • Message Spike Alerts
  • Task Assignment
  • Team Report
  • Review Management
  • Message Tagging
  • Seamless Integrations
  • Scheduling
  • Optimal Send Times
  • Asset Library
  • Content Suggestions
  • Message Approval Workflows
  • Message Tagging
  • Shared Content Calendar
  • Social Commerce
  • URL Tracking
  • “Link in Bio”
  • Campaign Planner
  • Media Integrations

  • Paid Performance Summary

  • Hashtag Tracking

  • Competitor Reports

  • Network Reports

  • Team and Task Reports

  • Report Builder*

  • Interactive Charts & Graphs*

  • Selectable Metrics*

  • Advanced Filtering*

*additional premium solutions

  • Audience Analysis
  • Customer Feedback
  • Consumer Research
  • Influencer Recognition
  • Sentiment Research
  • Campaign Analysis
  • Competitor Comparison
  • Trend Identification
  • Crisis Management

Find Success with Third Pillar

Read on about our previous success stories and discover how we reshaped businesses across various industries.

Globe: A Leader in Telecommunications

Leveraging our best-in-class solutions, we assessed Globe’s telecom service provider processes and advised on areas to improve.
Read More

Transforming Telco Customer Service with Agentforce

Telcos can no longer afford to deliver outdated service experiences. With Agentforce, powered by Salesforce and enhanced with AI, the industry can finally meet its promise of customer-centric, efficient, and intelligent service.
Read More

Ayala Land

The leading property developer in the Philippines switched its Customer Service System to an innovative platform with Third Pillar.
Read More
See More Case Studies

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]]> Intelligent Agreement Management https://www.3rd-pillar.com/technology/intelligent-agreement-management/ Wed, 21 Feb 2024 14:29:07 +0000 https://www.3rd-pillar.com/?post_type=technology&p=509695 Helps businesses manage the entire end-to-end contract process, from creation to signature to storage.

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Intelligent Agreement Management

Third Pillar offers a wide range of digital integrated solutions to speed up and support contracts and agreement processes.

Solutions

eSignature

Send and sign documents electronically and securely. With full and rigorous security, audit trails, and role-based administration.

Learn More

Clickwrap

Easily capture consent to agreement terms—like terms of service and privacy policies—with a single click of a checkbox or button.

Learn More

Contract Lifecycle Management

Manage the entire end-to-end contract process, from creation to signature to storage with features such as template management, negotiation, and analytics.

Learn More

Request a Demo

Get a DEMO or Access the FREE TRIAL and join the millions of businesses already using DocuSign.

Find Success with Third Pillar

Read on about our previous success stories and discover how we reshaped businesses across various industries.

ManuLife

ManuLife takes their customers on an immersive experience using intelligent communications and digital marketing.
Read More

Ayala Land

The leading property developer in the Philippines switched its Customer Service System to an innovative platform with Third Pillar.
Read More

Phoenix Petroleum

This leading local independent oil company strengthened its Customer Loyalty Program by listening & engaging with members using digital marketing.
Read More
See More Case Studies

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]]> Business Strategy https://www.3rd-pillar.com/technology/business-strategy/ Wed, 21 Feb 2024 14:29:07 +0000 https://www.3rd-pillar.com/?post_type=technology&p=509693 Leverage award-winning solutions and Third Pillar’s expert guidance to achieve unprecedented levels of speed and efficiency.

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Business Strategy

Third Pillar has partnered with the top business strategy technologies to deliver worthwhile digital transformation projects that aim to speed up the time-to-value of every endeavor.

Commissions Management Functionality Icon

Improve time-to-value and predictability

Sales and Contract Management Icon

Increase efficiency to unlock capacity

De-risk your strategic bets

See Our Business Strategy Solutions

Strategic Portfolio Management

Align your projects and initiatives with your business strategy.

Project Portfolio Management

Plan and schedule projects, allocate resources effectively, and improve reporting accuracy.

Product Portfolio Management

Gain insight into your company’s product portfolio from ideation and development to launch and beyond.

Enterprise Agile Planning

Adopt agile methodologies for software development and other complex projects.

Value Stream Management

Improve lead times, reduce waste, and deliver value to customers faster with complete end-to-end visibility.

Professional Services Automation

Create an effective digital command center for your organization.

Meet Our Partner for Connected Work

Discover how enterprise planning solutions can help everyone get on the same page and deliver faster results.

Read More
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Business Strategy in Action

Accenture

Accenture

Helped its Fortune 500 client base improve project visibility and decision-making, leading to a 20% reduction in project delays.

Cognizant

Cognizant

Implemented Planview's solutions for a global manufacturing company, resulting in a 15% increase in on-time project delivery.

PwC

PwC

Enabled a major healthcare provider to optimize resource allocation and streamline project management, achieving significant cost savings.

Find Success with Third Pillar

Read on about our previous success stories and discover how we reshaped businesses across various industries.

CITEM

The Center for International Trade Expositions and Missions (CITEM) is an agency under the Philippine Department of Trade and Industry that focuses on export promotions. They had to onboard sellers through automation and end-to-end streamlined processes.
Read More

RCBC

RCBC is a universal bank taking its customer experience to greater heights by utilizing multiple social channels.
Read More

Phoenix Petroleum

This leading local independent oil company strengthened its Customer Loyalty Program by listening & engaging with members using digital marketing.
Read More
See More Case Studies

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]]> Integrations & API https://www.3rd-pillar.com/technology/integrations-and-api/ Wed, 21 Feb 2024 05:30:11 +0000 https://www.3rd-pillar.com/?page_id=509558 Connect any data, system, or AI model securely and automate tasks and processes wherever they run, including in legacy systems.

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Technology

Integrations & API

Connect any data, system, or AI model securely and automate tasks and processes wherever they run, including in legacy systems. Empower developers and business users to build efficiently with clicks, code, and AI-powered natural language prompts.

Get In Touch
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Connect everything. Automate anything. Empower everyone with AI.

Unlock real-time data with integration.

Deliver intelligent customer experiences, faster.

Enable any team to automate with clicks or code.

Third Pillar partners offers the best technology to drive unparalleled value to our clients

Mulesoft

Third Pillar has partnered with Mulesoft, the world’s leading integration and API platform.

Read More

Artificial Intelligence

Take full advantage of trusted and secure AI solutions and achieve faster executions across the organization.

Read More

Customer Experience​

Build stronger relationships, increase lead velocity, and drive loyalty through personalized customer experiences.​

Read More

Data Visualization​ & Analytics

Improve data quality and meet IT compliances easily by optimizing and securing your databases.​

Read More

Hyperautomation

Streamline operations by automating organizational processes from basic indexing to complex decision-making​.

Read More

Find Success with Third Pillar

Read on about our previous success stories and discover how we reshaped businesses across various industries.

ManuLife

ManuLife takes their customers on an immersive experience using intelligent communications and digital marketing.
Read More

CITEM

The Center for International Trade Expositions and Missions (CITEM) is an agency under the Philippine Department of Trade and Industry that focuses on export promotions. They had to onboard sellers through automation and end-to-end streamlined processes.
Read More

Globe: A Leader in Telecommunications

Leveraging our best-in-class solutions, we assessed Globe’s telecom service provider processes and advised on areas to improve.
Read More
See More Case Studies

The post Integrations & API appeared first on Third Pillar.

]]> Hyperautomation https://www.3rd-pillar.com/technology/hyperautomation/ Thu, 08 Feb 2024 05:47:43 +0000 https://www.3rd-pillar.com/?post_type=capabilities&p=508323 Streamline operations by automating organizational processes from basic indexing to complex decision-making​

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Hyperautomation

Speed up your company’s workflow and optimize your resources! From document processing to instant analytics, work less and achieve more with the automation capabilities available at Third Pillar.

Technologies

Intelligent Document Processing

  • Automatically processes documents—from reading and classifying text to extracting and outputting data, all while integrating with an existing tech stack.
  • Use an easy-to-use no-code interface to build and edit workflows that allow teams to scale business automation without IT or data science resources.

Data Visualization

  • Gain real-time information on your business and simplify data-driven decisions with digestible information and graphics.
  • Speed up your deliverables with the automatically generated report.
  • Get actionable insights at a glance through a live, customizable dashboard.

Social Media Intelligence

  • Expand capabilities to uncover conversations & trends that impact your brand and industry.
  • Engage with your online communities and expand your social media presence with a customizable journey builder.
  • Convert actionable insights across social channels into interactive charts and graphs.

Intelligent Agreement Management

  • Automate your intelligent agreement processes and speed up contract approvals across departments.
  • Automatically flag risks and summarize key agreement terms to speed up negotiations.

Einstein AI CRM

  • Uncover hidden patterns, trends, and predictive insights within your CRM.
  • Automate lead-tagging based on the predicted likelihood of conversion.
  • Implement AI Chatbots to streamline customer interactions to personalize experiences, and resolve issues without human intervention.

Benefits

In today’s rapidly evolving digital landscape, staying ahead requires strategic technology adoption. Our solutions empower you to achieve your business goals the best way possible.

Exponential Growth for Your Business

By 2030, up to 80% of firms that remain manual will go out of business due to rising costs. With AI and automation, you can future-proof your business.

Time and Cost Savings

By automating menial tasks, you can save significant time and reduce the need for manual data entry and verification. This leads to cost savings by streamlining workflows and eliminating repetitive tasks.

Increased Productivity

Focus on more value-added activities instead of spending time on manual data extraction and processing while improving the quality of your reporting.

Customer Satisfaction

Organizations can streamline and optimize their customer-facing processes. This means smoother interactions and faster turnaround times, improving overall customer experience.

Our Partner Technologies

With 100+ certified consultants in various technologies, we partner with fast-growing, forward-thinking technology innovators of enterprise applications and platforms, allowing us to offer a diverse portfolio of digital transformation solutions.

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Mulesoft Logo
Planview Logo
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Talend Logo

Find Success with Third Pillar

Read on about our previous success stories and discover how we reshaped businesses across various industries.

Phoenix Petroleum

This leading local independent oil company strengthened its Customer Loyalty Program by listening & engaging with members using digital marketing.
Read More

RCBC

RCBC is a universal bank taking its customer experience to greater heights by utilizing multiple social channels.
Read More

ManuLife

ManuLife takes their customers on an immersive experience using intelligent communications and digital marketing.
Read More
See More Case Studies

The post Hyperautomation appeared first on Third Pillar.

]]> Marketing Cloud https://www.3rd-pillar.com/technology/marketing-cloud/ Thu, 08 Feb 2024 02:43:26 +0000 https://www.3rd-pillar.com/?post_type=capabilities&p=508289 Understand your audience empathetically and strategically in real-time by utilizing data.

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Marketing Cloud

Marketing Cloud lets you understand your audience empathetically and strategically in real-time. It goes beyond utilizing data to help your brand be closer to its customers.

The World’s #1 Trusted Marketing Solution

Marketing Cloud lets you understand your audience empathetically and strategically in real-time. It goes beyond utilizing data to help your brand be closer to its customers.

  • Uses artificial intelligence (AI) insights to understand consumer behavior and interact with them at the right time
  • Personalize marketing strategies and build individual relationships than broad persona archetype
Get In Touch

Average Customer Success Metrics Achieved After Implementing Salesforce

0 %
Increase in Overall Marketing ROI​
0 %
Increase in Customer Engagement​
0 %
Decrease in Costs to Acquire New Customers​

Why Marketing Cloud?

Speed to Market

Most innovative CRM module with solution upgrades/updates three times a year

Integrated Customer Engagement Module

Enables delivering personalized customer journeys at scale on every channel in real-time

KPI Monitoring and Analysis

Cross-platform reporting and smart insights through AI

Reconcile Customer Identity

Creates custom audiences and combine data from any source to deliver a more targeted marketing strategy

Why choose Third Pillar to implement Salesforce?

At Third Pillar, we have a team of subject matter experts and Salesforce Certified Consultants who are dedicated to helping businesses implement and optimize their Salesforce CRM systems. 

Here are just a few reasons why businesses should choose Third Pillar:

  • Expertise: Our team has years of experience in Salesforce CRM implementation and customization, and we stay up-to-date on the latest best practices and trends.
  • Managed services: We offer managed services to help businesses optimize their Salesforce CRM systems and ensure they are running at peak performance.
  • Partnership with Salesforce: We work closely with Salesforce to deliver the best outcomes for our clients.

With our help, businesses can streamline their processes, improve their customer experience, and drive growth.

 

Third Pillar is an official Consulting partner and Authorized Cloud Reseller of Salesforce, with Certified Consultants ready to serve you!

Salesforce Authorized Cloud Reseller Badge
Salesforce Partner since 2013 Badge

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]]> Service Cloud https://www.3rd-pillar.com/technology/service-cloud/ Mon, 05 Feb 2024 09:20:22 +0000 https://www.3rd-pillar.com/?post_type=capabilities&p=508238 Maximize agent efficiency, track cases, and address customer issues anywhere, whether you’re at home, on-field, or in the office.

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Service Cloud

Service Cloud lets you address customer issues anywhere, whether you’re at home, on-field, or in the office. It maximizes agent efficiency and tracks cases to meet your audience’s needs based on their preferences.

The World’s #1 Trusted Service Solution

Service Cloud lets you address customer issues anywhere, whether you’re at home, on-field, or in the office. It maximizes agent efficiency and tracks cases to meet your audience’s needs based on their preferences.

  • Unified dashboard with 360-degree customer view across all departments
  • Increase customer satisfaction through any channel (messaging, video, chat) touchpointsEnhance customer service through knowledge articles, quality interaction, and customized customer engagement

 

 

Get In Touch

Benefits

  • Simplifies the app development process for a quick market implementation
  • Build apps with fewer codes and more clicks with low code app builders
  • Mobile-friendly to users
  • High level of security 

Average Customer Success Metrics Achieved After Implementing Salesforce

0 %
Increase in Customer Satisfaction, Customer Effort or Net Promoter Score​
0 %
Decrease in Service/Support Costs​
0 %
Increase in Sales Revenue Source by Service/Support Organisations​

Why Service Cloud?

Service Automation

Automate time-consuming clerical tasks, internal processing, and escalations

AI-Driven Insight

Helps insight reporting for better decision-making

Omni-Channel Interface

Integrated with different communication channels to interact with the customer (video, chat, call)

Rapid Customer Solutions

Streamline workflows and find key articles, topics and experts to support customer service agents

Speed to Market

Most innovative CRM platform with solution upgrades and updates three times a year

Customer Focused

Salesforce’s success is based on the success of its clients: all feature implementations cater to customer feedback and data-driven analysis

Industry Leader

Salesforce has a proven track record of industry- leading services acknowledged by multiple entities (Fortune, Forbes, Future 50)

Why choose Third Pillar to implement Salesforce?

At Third Pillar, we have a team of subject matter experts and Salesforce Certified Consultants who are dedicated to helping businesses implement and optimize their Salesforce CRM systems. 

Here are just a few reasons why businesses should choose Third Pillar:

  • Expertise: Our team has years of experience in Salesforce CRM implementation and customization, and we stay up-to-date on the latest best practices and trends.
  • Managed services: We offer managed services to help businesses optimize their Salesforce CRM systems and ensure they are running at peak performance.
  • Partnership with Salesforce: We work closely with Salesforce to deliver the best outcomes for our clients.

With our help, businesses can streamline their processes, improve their customer experience, and drive growth.

 

Third Pillar is an official Consulting partner and Authorized Cloud Reseller of Salesforce, with Certified Consultants ready to serve you!

Salesforce Authorized Cloud Reseller Badge
Salesforce Partner since 2013 Badge

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