Ayala Land: Leader in Property Development​
About the Customer
AyalaLand is the leading property developer in the Philippines, under the subsidiary of Ayala Corporation. Recognized for building large scale, integrated, and mixed-use communities that become thriving economic centers in real estate.
This real estate company switched its recent Customer Service System to an innovative platform
Business Challenges
Third Pillar identified the following problems with their previous system:
- Missing functionalities
- Low automation and poor reporting system
- Lackluster backend UI and support
Solutions
Third Pillar deployed a customized Salesforce Service cloud implementation to achieve the following:
- Enhance sales and service systems
- Enrich and speed up customer interactions
- Improve visibility on revenue opportunities
Salesforce Service Cloud
Customized Solutions
The Results
Through the implementation, the company was able to achieve the following:
- Quickly fulfill the demands and answer queries of theÂ
- Implement and align with service-level agreements (SLA)
- Document and record all customer call details and recordings through customer-telephony integration (CTI)
- Expedite turnaround times in resolving cases
- Access and review real-time reports and dashboard
Tags: Real Estate