Ayala Land: Leader in Property Development​

About the Customer

AyalaLand is the leading property developer in the Philippines, under the subsidiary of Ayala Corporation. Recognized for building large scale, integrated, and mixed-use communities that become thriving economic centers in real estate.

This real estate company switched its recent Customer Service System to an innovative platform

Business Challenges

Third Pillar identified the following problems with their previous system:

  • Missing functionalities
  • Low automation and poor reporting system
  • Lackluster backend UI and support


Third Pillar deployed a customized Salesforce Service cloud implementation to achieve the following:

  • Enhance sales and service systems
  • Enrich and speed up customer interactions
  • Improve visibility on revenue opportunities

Salesforce Service Cloud

Customized Solutions

The Results

Through the implementation, the company was able to achieve the following:

  • Quickly fulfill the demands and answer queries of the 
  • Implement and align with service-level agreements (SLA)
  • Document and record all customer call details and recordings through customer-telephony integration (CTI)
  • Expedite turnaround times in resolving cases
  • Access and review real-time reports and dashboard
Tags: Real Estate