Talkdesk for Service Cloud Voice
Seamlessly embedded CRM data and voice communications
Deliver exceptional customer experiences and optimize efficiency
Talkdesk for Service Cloud Voice (SCV) integrates Salesforce’s 360° view of the customer with Talkdesk’s global and reliable voice communications to provide you with the right customer experience and management tools – all in one central view within the Salesforce User Interface (UI).
Main Capabilities
Fully embedded within Salesforce.
Make the most out of your CRM investment by servicing all customer interactions while maintaining a consistent and familiar Salesforce experience. Manage calls directly with the omni-channel widget, and rely on a single platform to optimize productivity and improve customer experiences.
All the right tools in one place.
Call controls within Salesforce’s omni-channel widget and direct access to CRM data provide agents with the right information to quickly assist customers. Support for transfers between agents, ring group transfers, inbound and outbound use cases, and more to provide a complete customer service solution.
Optimize the customer journey.
Gain a better understanding of the customer journey and improve customer experience by leveraging Salesforce’s complete view of the customer coupled with Talkdesk Live reporting, comprehensive call monitoring, embedded call recordings, and live transcriptions. Enhance post-call coaching, streamline onboarding, and enhance quality management – all without having to leave Salesforce.
Global reach and coverage.
Consistent and robust call connectivity improves and maintains customer satisfaction. Nine global data centers and Talkdesk’s Global Carrier Network (GCN) ensure that you can have reliable telephony so that customers can always get to the right agent, at the right time.
Choose the best Salesforce experience for you.
Provide an optimal environment for each contact center role. Easily choose which reps need the embedded Salesforce experience of Talkdesk for Service Cloud Voice, and those that have to switch applications. These agents can benefit from Talkdesk rich Salesforce integration, Talkdesk for Salesforce. Easily switch between both solutions with a simple toggle switch.
Key Features
Call controls within Salesforce’s omni-channel widget
Toggle between Service Cloud Voice and Talkdesk for Salesforce
Standard inbound and outbound use cases with support for Preview and Power dialing
Pause and resume call recordings and transcriptions
Blind and warm agent transfers and ring group transfers
Listen in and monitor live transcriptions with Salesforce Omni Supervisor
Advanced routing capabilities, global reach, and best in class calls quality
Talkdesk Mobile App compatible
Supports Salesforce Shield Encryption
Talkdesk Implementation, Done Right — with Third Pillar
Third Pillar is a proudly Filipino-led tech partner and 4-time Salesforce Summit Partner, trusted by top brands across the Philippines. With 12+ years of experience and 500+ projects delivered, we bring proven expertise to every Talkdesk rollout.
From fast implementation to seamless CRM integration and local support, we help you unlock your business’s full potential —so you can deliver smarter, faster customer service.
Local expertise. Global standards. Reliable results.
Third Pillar is an official Summit Partner of Salesforce and an official Talkdesk partner, with Expert Business Consultants ready to serve you!
