The 5 Steps to Building an AI Powered Enterprise

14 Jun 2024

Artificial Intelligence is making its way to many parts of business. From HR, legal, procurement, and more AI has the power to help users speed up their work by making knowledge more accessible or making actions easier.

In today’s competitive landscape, staying ahead requires embracing innovative technologies. Here’s a roadmap to transform your business into an AI Enterprise, leveraging a powerful combination of tools:

1. Create Your Customer 360

Imagine a unified view of every customer interaction, across all channels. This 360-degree perspective is the foundation of a customer-centric AI strategy. By centralizing customer data, you gain a deeper understanding of their needs and preferences, enabling you to personalize experiences and build stronger relationships.

2. Unify Your Data with Cloud

Data is the fuel for AI. But siloed data scattered across departments hinders its effectiveness. A Data Cloud breaks down these barriers, creating a single source of truth. This unified platform ensures consistency, accessibility, and empowers you to harness the full potential of your data for AI applications.

3. Activate AI with a Copilot

Copilots are your AI allies that are seamlessly integrated within your existing workflows. It empowers your teams with intelligent automation and real-time insights. Imagine sales reps receiving suggested leads based on customer behavior, or marketing teams gaining insights to optimize campaigns. This AI assistant is the secret weapon for data-driven decision making on a daily basis.

4. Get Instant Insights with Data Visualization

Data visualization is key to unlocking the power of AI. It translates complex data sets into clear, compelling visuals. This allows you to identify patterns, trends, and connections that might be missed in raw data and can be integrated with your existing workflows.

A prime example would be with Salesforce and Tableau. With Tableau you can transform insights from Salesforce’s Copilot, Einstein AI, into actionable strategies, empowering informed decision-making across the organization.

5. Connect Your People with a Digital Workspace

Collaboration is crucial in an AI-powered enterprise. Once AI insights come in, teams must be able to get together to take decisive action on whatever was generated. That means having the right platform to work is mandatory for a successful enterprise.

Emails and chat logs may be sufficient for communicating, but not for collaborating. Digital workspaces make it possible for users to organize and speed up their communication. Instead of one-off email chains, all your communication is organized into channels that are easy to create, join, and search.

This real-time communication platform ensures everyone is on the same page, maximizing the effectiveness of your AI strategy and driving successful implementation.

By following these steps, you’ll be well on your way to building a future-proof AI Enterprise. Remember, AI is a powerful tool, but it’s your people who will leverage its potential to unlock transformational changes and achieve remarkable success.

Build an AI Enterprise with Third Pillar! See how you can make AI work for you and book a meeting.