Manila, Philippines – August 14, 2025 – At Third Pillar, our mission has always been to equip enterprises with future-ready technology that drives meaningful business outcomes. Today, we are proud to announce our strategic partnership with Talkdesk®, Inc., a global leader in AI-powered cloud contact center technology, to bring the next generation of customer experience solutions—powered by Agentic AI—to the Philippines and Southeast Asia.
From left to right: Sid Garcia Third Pillar Alliances, Srini Madhi Talkdesk Regional VP, Channel – APAC, Simon Horrocks VP of Sales APAC, and Patrick Segovia Third Pillar Marketing.
Talkdesk is transforming the customer service landscape with its CX Cloud platform and Agentic AI framework. This technology goes beyond traditional automation, enabling intelligent, adaptive, and hyper-personalized interactions at every touchpoint. With Agentic AI, organizations can:
- Automate complex self-service experiences across voice and digital channels.
- Empower agents with real-time guidance, AI-driven quality management, and contextual support.
- Deliver Insights by uncovering root causes, predicting potential issues, and identifying revenue opportunities from every interaction.
As part of this partnership, we will integrate Talkdesk solutions—including Talkdesk for Service Cloud Voice—into our enterprise offerings. This integration allows our clients to unify AI-driven analytics, omnichannel engagement, and Salesforce CRM data into one seamless platform. The result: faster resolution times, increased self-service adoption, reduced operational costs, and enhanced customer loyalty.
“Our alliance with Third Pillar represents more than a partnership—it’s a commitment to redefining customer engagement in the Philippines.”
Srini Madhi, Regional VP APAC Channels & Alliances at Talkdesk
“Our alliance with Third Pillar represents more than a partnership—it’s a commitment to redefining customer engagement in the Philippines,” said Srini Madhi, Regional VP APAC Channels & Alliances at Talkdesk. “As enterprises embrace an AI-first future, Talkdesk Agentic AI empowers them to move beyond legacy constraints and unlock a new era of intelligent, human-centric customer experiences.”
This partnership will have a strong focus on industries where customer engagement is mission-critical—banking and financial services, healthcare, retail, and the public sector. Together, Third Pillar and Talkdesk will also launch joint executive briefings and innovation workshops to help organizations design and implement their AI-powered contact center strategies.
We look forward to empowering more businesses in the region to deliver customer experiences that are not just efficient—but exceptional.
About Third Pillar
Third Pillar Business Applications, Inc. is a trusted enterprise solutions provider in the Philippines, enabling digital transformation through CRM, analytics, automation, and cloud technologies. We partner with leading global technology providers to deliver industry-specific solutions that produce measurable results.
About Talkdesk
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Its automation-first solutions optimize critical service processes, helping organizations deliver better experiences across industries and channels. With Agentic AI at its core, Talkdesk empowers brands to engage smarter, scale faster, and innovate continuously.
Schedule a quick chat with us to learn more and to start your journey toward exceptional
📧 info@3rd-pillar.com | 📞 (02) 8831 7887