The CX Revolution

Future-proof Your Platform.
Maximize Existing Investment.

An exclusive deep dive with Talkdesk: Layer Agentic AI, Real-Time Analytics, and Seamless Cloud Integration onto your contact centre for immediate ROI and unmatched agility.

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For any inquiries, please contact Dean Lim at dalim@3rd-pillar.com.

Join us for an exclusive Lunch & Learn designed for CX and IT leaders looking to unlock the next wave of innovation in customer experience. Discover how Agentic AI, real-time analytics, and seamless cloud integration can drive immediate ROI and agility in your contact center — without disrupting your current platform. Gain valuable insights from Talkdesk experts and Third Pillar partners, explore real-world success stories, and experience live demonstrations showcasing how leading organizations are future-proofing their CX operations.

Topic

Harnessing the power of AI to not only streamline operations but to create hyper-personalized, seamless customer journeys, we will specifically delve into practical roadmaps for AI adoption, the importance of unified data, and how to empower your teams to deliver exceptional service in a rapidly evolving landscape.

  • What are our most underutilized CX assets, and how can we better leverage them for a quick return?
  • In what specific ways can Agentic AI enhance both agent productivity and the quality of customer interactions simultaneously?
  • How can we use real-time analytics to move from a reactive to a proactive customer service model?
  • What are the emerging trends we must prepare for now to ensure our contact center is a strategic asset for the long term?

Agenda

Attendees will gain valuable insights, real-world strategies, and the opportunity to connect with peers and industry experts. This is a strictly by-invitation-only event to ensure a focused and high-value discussion.

  • Welcome & Opening Remarks
  • Keynote: Future-Proofing Your CX Platform
  • Customer Success Story
  • Product Demonstrations
  • Interactive Discussion & Q&A
  • Networking Lunch

Speakers

Srini Madhi

Talkdesk | RVP Channels - APAC

Sang Wang

Talkdesk | Enterprise Account Executive

Sam Lee

Talkdesk | Sr. Solutions Engineer

Patrick Segovia

Third Pillar | Director of Marketing

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Talkdesk

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, manual workflows with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service—without a full rip-and-replace.

Learn More About Talkdesk