Build, deploy, and manage AI agents at scale.
Agentforce is the only enterprise agentic AI solution that elevates every experience by bringing together humans, applications, AI agents, and data. Now any company can safely deploy agents that work for their customers, suppliers, and employees 24/7. Let humans do what they do best, and let Agentforce do the rest.
Agentforce can transform any team and workflow with AI agents.
Agentforce Builder
The all-new Agentforce Builder unifies drafting, testing, and deployment into a single conversational workspace, collapsing the traditional build-and-test loop. Teams can start by building with AI guidance, then refine in a document-like editor with autocomplete, low-code canvas, or pro-code script view — all in one modern experience.
Agentforce Script
Agent Script brings a new way to control Agentforce to pair deterministic workflows with flexible LLM reasoning. This gives enterprises hybrid reasoning agents that are both precise and adaptable. Required business logic always runs in sequence, while LLM reasoning handles nuance, ensuring predictable outcomes with natural, conversational experiences.
Agentforce Voice
Agentforce Voice brings AI-powered voice capabilities to all channels, enabling fast and natural conversations across phone, web, and mobile. Customise agents to match your brand's unique voice, ensuring consistent and trusted support for your customers.
Intelligent Context
Intelligent Context extracts and structures information from complex, unstructured sources so agents can deliver responses that are accurate and relevant to the job to be done. This includes a new low-code pipeline for unstructured, multimodal data processing, drastically reducing configuration time.
Trusted Agentforce Architecture
The most complete enterprise agentic platform.
Agentforce is a complete, extensible, and open platform, letting you build and deploy digital labour for your customers and employees leveraging the existing workflows, data, and integrations that power your business today. Agentforce can take action across every channel and be integrated into any system, making it easy to add agentic automation across your entire business.
Tools to manage the entire agent lifecycle.
Build, test, and supervise Agentforce with low-code and pro-code tools to deploy AI agents with confidence. AI powered assistance helps you configure Agentforce from natural language, and helps batch test at scale. Powerful supervision tools help you understand how Agentforce is performing and gives suggestions on how to refine the configuration.
Relevant, accurate results for every business.
The Atlas Reasoning Engine is how Agentforce understands, decides, and acts autonomously to provide trusted, accurate answers for every request. It starts by understanding the user intent and scope of the problem, deciding what data is needed and what actions are required, and then autonomously executes those actions to complete the task.
Trust and guardrails, out-of-the-box.
Agentforce contains a powerful set of low code guardrails and security tools designed to keep data secure, prevent abuse, and reduce hallucinated and biased responses. These guardrails are on by default and are easily configurable by admins and business users to ensure Agentforce performs the way they should and not deviate from their instructions.
Agentforce powers any use case.
Customer Service
Provide always-on support for customers to help with answering questions, resolving cases, managing orders, and troubleshooting issues
Sales Development
Drive growth around the clock by autonomously answering product questions, handling objections, and booking meetings for sales reps.
Employee Support
Give every employee a task-specific, highly specialised AI agent to help them by answering questions and automating routine tasks.
Deep Research
Have Agentforce work behind the scenes to process data and perform long running tasks to improve productivity for any department.
Coaching and Teaching
Build every employee customisable learning journeys that are conversational, flexible, and based on their role or persona.
Product Recommendation
Provide personalised recommendations using latest product information, upsell and cross-sell products based on context.
Attendee Support
Automate communications about event information and details, book sessions, provide event logistics and surveys.
Appointment Scheduling
Schedule appointments based on history and context, send appointment follow-ups, send reschedule and reminder notifications.
Agentforce powers every Industry.
Healthcare
Autonomously engages with patients, providers, and payers to resolve enquiries, provide summaries, and take action across multiple channels.
Banking
Autonomously analyses data, proactively manages client requests, and provides personalised service across retail, commercial, and investment banking.
Retail
Autonomously share campaign insights, proactively manage customer outreach, and resolve cases for fashion, grocery, and convenience retailers.
Operations
Autonomously helps Operations teams manage plan creation, resourcing needs, and track progress across teams.
CX
Autonomously analyse customer surveys and reviews, proactively suggest customer retention improvements, and manage omni-channel experiences.
Analytics
Autonomously share data insights, conduct visualisations, and suggest data-driven actions to take.
IT
Autonomously monitor security threat detection, share network insights, and resolve customer and employee helpdesk support cases.
Finance
Autonomously share insights on financial reporting and risk assessments, act on fraud detection, and resolve compliance-related queries.
Trusted AI, built-in
Agent Guardrails
Agentforce Guardrails combine user-defined safeguards and Salesforce managed protections to foster trust and maintain control over agent behaviour. Key mechanisms work in concert to prevent deviations from core instructions, block off-topic or inappropriate conversations, and mitigate risks such as hallucination, bias, or the dissemination of incorrect information.
Data Protection
The Einstein Trust Layer is a robust set of features and guardrails that protect the privacy and security of your data, improve the safety and accuracy of your AI results, and promote the responsible use of AI across the Salesforce ecosystem. With features like dynamic grounding, zero data retention, and toxicity detection, the Einstein Trust Layer is designed to help you unleash the power of generative AI without compromising your safety or security standards.
Data Governance & Security
The Agentforce 360 Platform is built on a foundation of trust, including security testing, site reliability, disaster recovery, least privileged access, and core access controls embedded into our deeply unified platform. Our shared responsibility model allows customers to establish a robust governance foundation with built-in security controls while offering additional solutions to customise and strengthen data security, compliance, and resilience, including products to encrypt, audit, monitor, mask, protect, manage, backup, and archive data.
Work With a Summit Partner You Can Trust.
As a Salesforce Summit Partner, Third Pillar brings proven expertise, trusted delivery, and direct alignment with Salesforce best practices. Choose a partner recognized at the highest level and turn your Salesforce investment into measurable results.
Let’s build a Salesforce solution that scales with your business—starting today.