Third Pillar and UnionBank: Best Retail Bank Award, Philippines 2020

5 Oct 2020

Every consumer deserves safe and accessible banking, especially during this pandemic. We at Third Pillar are grateful for the strong and lasting partnership with UnionBank of the Philippines in providing viable solutions that have helped customers adapt to the new norm.

Third Pillar and UnionBank worked together to provide a seamless online banking experience, digitalizing all face to face interactions without compromising the customer experience. With the use of the Salesforce Platform and the Implementation services and consulting of Third Pillar, UnionBank was able to digitize all account openings. With just a smartphone, Relationship Managers can assist customers in opening accounts seamlessly. The process was made simple because it removes the need to go to the bank personally. This achieves a collective goal of increasing client assets and customer satisfaction.

UnionBank also used Service Cloud to connect with its customers across multiple channels in handling the Customer Engagements and Support. Reducing the friction in connecting with UnionBank. 

Third Pillar and Salesforce also empowered UnionBank’s workforce to work from home by implementing “command and control centers” into its system. 

Unionbank won Best Retail Bank Philippines 2020 from Global Banking and Finance. We would like to express our deepest gratitude to UnionBank for recognizing our services and contributions that helped achieve this award.

Plaque of Honor from Unionbank

We feel proud and honored to be a part of UnionBank’s success through Digital Relationship Management. Our team will continue to guide them to reach their fullest potential and integrate systems that will help make banking more accessible and convenient for all Filipinos.

Thank you UnionBank and congratulations for your incredible industry recognition.